var quotes=new Array() //change the quotes if desired. Add/ delete additional quotes as desired. quotes[0]='RG Pharmacy, Philippines
"Your talked was a "bomb" to our company. I have two drugstore chain and I noticed that when I applied it, it works that is why I ordered all your collections to enhance more of my knowledge in maintaining a lifetime partner in our business. Nowadays, all drugstores in our place have the same sorting of products what matter really is the service that we give to the customers."' quotes[1]='Seagate
"Well done and thank you for your work with the Sales team. I hope we can follow up next month with as good an experience with HR. It was great to meet you and spend some time. You have a great product - yourself."' quotes[2]='Standard Chartered Bank
"I was one of your listener at the Conference in Malaysia and would like to take this opportunity to thank you again for an excellent presentation! Viewing from your newsletter, you practice what you preach, providing free newsletter to those interested. Thank you for the interesting newsletter and hope to keep up your excellent work. You have a subscriber for life."' quotes[3]='Nippon Paint
"In my opinion, you are a person who EXCELS in your job and motivates others to do so. I wish to congratulate you on this."' quotes[4]='British Telecom
"I was once a member of a small British Telecom sales group 2 years ago, and I still remember the joy of moving around with a chair stuck to me, and rediscovering the fun of jigsaw puzzles. A colleague of mine has suggested we are in need of a team building event. I thought you were superb so come with my recommendation."' quotes[5]='Manulife
"Your ideas about customer service are really true, practical, and powerful. In fact, I often share them when I speak in front of our sales people. I think your ideas are not only effective in business, but in personal life as well (we all have customers in our personal life). I look forward to getting your newsletter. I hope you don\'t mind if I steal your jokes and use them for my sales people."' quotes[6]='Singapore General Hospital
"Novel approach, useful course. Recommend a similar course for all my staff that deals with the public. Powerful lessons in simple language. Encourages an individual to take charge of his own environment. Entertaining way of driving home a message which potentially could be dry and boring."' quotes[7]='National Heritage Board
"I have been meaning to come back to you since your partnership seminar last week. I came back with ideas, especially realising how much we need to do to develop quality relationships where before we had been concentrating on numbers. That\'s the value of a seminar - when it causes u to think where u can improve."' quotes[8]='Raffles Holdings
"Today, Raffles Hotel were awarded the National Training Award for Service Sector. Though, naturally, the Hotel\'s Training team were showered with all the credits, I wanted to let you know that you have contributed immensely in laying the training foundation and assisting the Hotel in your own way to focus their training efforts. Ron, a BIG thank-you for your contributions. Keep in touch."' quotes[9]='American International Assurance
"It has been our pleasure to work with Ron Kaufman for both staff and agents. In all cases, Ron has been exceptionally well received for both the excitement he generates and the enlightenment he imparts. His energy is infectious and the lessons contained are practical and effective. Without question, we recommend Ron Kaufman."' quotes[10]='Great Eastern Life
"When Ron Kaufman works with our agents, he always inspires them with a very practical approach to achieving excellent customer services and peak performance. Ron, is really a Power Partner to us."' quotes[11]='Prudential Corporation Asia
"Ron Kaufman is an original and passionate trainer, with special insights into how we should delight our customers. He has been working with us for many years, and he has never disappointed in terms of impact, value and relevance. Ron stands heads and shoulders above many trainers we see nowadays... he is genuinely a master trainer!"' quotes[12]='Asia Pacific Life Insurance Congress
"Dear Ron, You blew their socks off! The congress delegates gave you the highest rating in our evaluation/feedback forms. Thank you for your outstanding contribution to the success of our congress."' quotes[13]='Seagate Technologies
"Ron, As always, your session was fantastic. Our team was greatly impressed and highly charged by your message. Many of your terms were frequently used during our subsequent sessions. It was great to have you started off. Hope to have you around the next time."' quotes[14]='Gleneagles Hospital
"Ron, On behalf of the total team, thank you very much for a great day. Sincerely, you are excellent at what you do. May the force be with you."' quotes[15]='IBM
"Ron, I would like to thank you for your creativity in getting us to enjoy Friday\'s session. Most importantly, this is a very effective learning process and it will help us to consciously apply what we have learned to make the New Compaq an enjoyable and successful organisation to work for. Thanks and keep in touch."' quotes[16]='Hewlett-Packard
"Hi Ron: Thanks for all the learning and feedback that you gave us at the team building event. I felt the program was absolutely great. I really enjoyed your insight, and your open and honest feedback. It was excellent. I look forward to working with you more in the near future."' quotes[17]='Sony
"Ron, a quick note to say that I found last Friday\'s session to be most useful and enlightening. Your vigour and style in facilitation also went a long way to us getting the most out of it. Thanks!"' quotes[18]='Princess Elizabeth Primary School
"Dear Mr Ron, I am a teacher from Princess Elizabeth Primary School. I enjoyed your talk on last Saturday. I believe sincerely that all the staff of my school had benefited a lot from your excellent presentation. We would like to say "Thank You" from the bottom of our hearts for the valuable learning experience."' quotes[19]='Hewlett-Packard
"Hello Ron-- You were fantastic. It was a good way to start the last morning of a 3-long day training. Hope to see you in other forums on other inspirational topics."' quotes[20]='Intel
"Your Live presentation in Malaysia on Quality Service was excellent. That was first class delivery and presentation on your feet. I sometimes marvel at how you managed to remember so many things and so comprehensively that the audience was so thrilled. I didn\'t see any one of them slept through the program. Thank You."' quotes[21]='United Overseas Bank
"It was great learning from you the art of Writing Back! at the York Hotel. I have implemented your teachings to my daily work environment and guess what? The customers have been very positive with my replies! Thank You."' quotes[22]='Unity Primary School
"Dear Mr. Kaufman, I really enjoyed your talk and you can be sure that I will be one of those people who will actually go around telling people about it and hopefully doing half as good a job as you. I\'M A BELIEVER!!! Once again, thanks for the insight."' quotes[23]='SAP Software
"Hi Ron, The evaluation was a tabulation of scores based on presentation, speaker and content. You scored one of the highest with 9.5 out of 10 for all three categories. You gave a great presentation."' quotes[24]='Jollibee
"I would like to congratulate you for a very good presentation you have shared in the Jollibee Store Manager\'s Convention held in Manila. As a Store Manager, I learned a lot from your peculiar approach in dealing with the ever growing demands of our customers. Your teachings gave me a new perspective in making sure our company remains what it is today. More power to you and hope you could be with us in our future big events."' quotes[25]='National Computer Board
"I enjoyed your presentation a lot yesterday. I must say that you have been able to bring across the key points in a very concise and entertaining manner."' quotes[26]='Citibank
"An excellent issue of the newsletter! I especially appreciate the hint on how to write an impactful thank you note. From now on my thank you notes will be more impactful rather than just a thanks. It will I am sure also have an effect on the people I send them to."' quotes[27]='Chevron
"Ron, Saw you on AM Singapore television show this morning. You looked and sounded good. Good energy, eye contact, etc. What a pro!!! Overall, it was a really good job. I liked the ending about Singapore and a service center in the region."' quotes[28]='The Institute of Internal Auditors
"Thank you for conducting an excellent session at the 3rd Annual Gulf Regional Audit Conference. In order that we continue to maintain the high standards of this Conference, each participant was asked to evaluate the sessions on the following scale: (1) Poor (2) Fair (3) Good (4) Very Good (5) Outstanding You will be pleased to note that your session was rated (5) by the majority of the participants."' quotes[29]='Horwath International, Hong Kong
"Many thanks for your UNBELIEVABLE contribution to our recent partners meeting. This was the first time we had ever had a professional outside speaker and your presentation will ensure it is not the last. In fact, I hope we will have the opportunity for you to speak to us again. May the force be with you."' quotes[30]='IMC, Korea
"Ron, I’m very impressed with your website, Speaker Net contributions and materials. What especially impresses me is how you literally run your business. In the meantime I’m going to read and re-read every one of your newsletters and take notes and write out questions. Congratulations again on your successes, Ron."' quotes[31]='Training Manager, Colonial Insurance
"Hello Ron! I am just writing this note to say a very big, sincere thank you for the monthly newsletters. The stories in them are so useful (and so true!!). I look forward to them each month and I am building up a library for our managers to use. Just to bring you up to date, I am already using your "Partnership Power" videos in my sales skills courses. They provide a solid foundation for a mind set change from "self-centered selling", to "customer centered selling". "' quotes[32]='TSA Asia
"Dear Ron, I receive numerous newsletters but yours is the only one I take time to read. I often pick up useful ideas or reminders of good habits that I have forgotten. But for me by far the most powerful and insightful segments are those which document your relationship with Brighten. They remind me what a precious gift my children are and how much I have to learn from them. Thank you."' quotes[33]='L.H.H., Singapore
"Dear Ron, Your motto of "Inspiring people to learn, improve and grow" is a very noble idea. As a senior citizen I really enjoy reading your monthly publication of "UP Your Service!". My philosophy in life is never to old to learn. As Knowledge has no boundary."' quotes[34]='Jonas, Motorola
"I would also like to add that your articles have always provoked some thought or other, provided me a link to some uncompleted chain of thought, and your style in presenting complex problems and issues in such a simplified manner is stupefying to someone like me. Now, that is a skill worthy of acquiring. I hope to continue receiving your monthly newsletter. "' quotes[35]='Inland Revenue Authority
"We would like to say how much we enjoyed your talk on our Quality Day. Comments from our officers who attended your talks have been positive, with remarks like "lively and powerful", and "engaging and inspirational".

The ideas and stories you told and the way you told them were very stimulating and effective. We are especially appreciative that they were conveyed in the context of our organisation and what we do. On behalf of IRAS, thank you for the very enlightening talk on making quality service a pleasant experience for all of us.

Yours sincerely, Deputy Commissioner (Corporate) "' quotes[36]='Metro Department Store
"Dear Ron, You have open new avenues for our staff to strive for service excellence. Thank you. Your passion for the subject, your dynamism in delivering and leading the seminars was inspiring. We are excited with the challenges ahead and will be working hard on achieving to be the best now and for the new millennium. On behalf of the management, our sincerest appreciation to you for being so patience with our diverse group of staff and being such a great seminar leader. Thank you once again and best regards to you and your family. "' quotes[37]='Standard Chartered Bank
"Ron, A BIG THANK YOU for providing such an entertaining day. The feedback today as I have met with people was terrific. Really enjoyed the day my self. The challenge starting from today is to bring about some real change in activities. Have had a useful meeting this afternoon and already ideas are flowing. "' quotes[38]='Agency Lanka
"I truly enjoyed your presentation at the Colombo Hilton. It was a unique and transformational experience, one which I will remember for a long time as it is not often that one encounters such a powerful and enlightened speaker. I intend to apply the lessons learned from that experience in all aspects of my life - both personal and professional. "' quotes[39]='People’s Association
"Thank you very much for an inspiring seminar yesterday. A brief post seminar chat with several participants indicated that the seminar had left them with deep thoughts and feelings. It was an absolute privilege for me to be a part of it. You are unbelievable !"' quotes[40]='Prudential Insurance
"Hi Ron, You were wonderful as the MC of the MDRT Day. Several otherwise critical senior field managers came up to me just to compliment you on your performance. We all think that you made what was otherwise difficult, look easy and exciting - for example, the sales ideas contest. You were enthusiastic and excited and this rubbed off on the audience.

I had envisioned the MDRT day to be the day to recognize the MDRT qualifiers and to enable the audience to experience MDRT, albeit in a rather contrived environment.

You played a huge part in making that happen and I want to appreciate you for that. Thanks Ron. "' quotes[41]='Business Swap International
"Ron, You will remember I met you at the seminar in Hong Kong. Just to say I am not usually very receptive of email newsletters, but yours IS the exception. I find myself reading, making notes and enjoying your examples and testimonial stories. Also, and here is the proof, quoting and using the material for myself. Thank you. All the very best to you, you deserve it."' quotes[42]='Youg President’s Organization
"Hello Ron, Thanks for the energizing talk this evening. Terrific content and brilliantly presented. All the participants had the three P’s - they appeared Pleased, Positive and Participative. That makes your presentation very powerful! It was great meeting you. Thanks again."' quotes[43]='C.K. Tang’s
"Hello Ron, I had a great time last night. So did the rest of us. One comment was that they wished that you had been given more time. That is an extremely positive comment. Thank you for your time and energy. The evening was a great success. Hope to see you and benefit from your knowledge again soon."' quotes[44]='HR Director, Giordano
"Hi Ron, I can’t help but to let you know how novel I found your free article on Culture Power: Creativity + Training = Results! Thank you so, so much for a wonderful and truly creative idea. "' quotes[45]='Emirates Bank
"Hi Ron, You made quite an impact here! We are getting lots of appreciation internally AND externally for the Seminar. Thanks again for giving us all a great experience and for providing much food for though to to all of us. Take Care. "' quotes[46]='IMPACT Training & Development
"Hello Ron. Just read your recent newsletter and wanted to thank you. Your newsletter is lively, topical, value driven, and interesting. I love hearing your stories of travel and interactions with clients. Wisdom is all around us, but we must be willing to allow it in. Keep up the good work. Blessings and wishes for continued success. "' quotes[47]='Prime Commercial Bank Ltd
"I had attended so many seminars before but I had not attended the seminar like yours I am really impressed with the way of your teaching. It will help me and my organisation a lot. Thanks & Regards "' quotes[48]='Personal Achievement Institute
"Your latest newsletter, Ron, was superb. I particularly appreciate your insights re: the renewal letter. I’ve been a relentless student of marketing for the past 11 years. And why this simple and wise insight was never published by any of the gurus I studied with is a mystery to me. My next action this morning is to compose such a letter for my company. "' quotes[49]='Chairman, Site Association of Industry
"Hi! I was at your program yesterday and I want to take the opportunity to express my thanks at what I learnt during the seven hours I was in the Crystal Ballroom. We now say that we have to have lifelong learning and yesterday was one such day. All during your presentation, I was thinking back about how what you said applied to my factories and my mind has been working "overtime" trying to link what’s going on at my place. I hope to apply some of the ideas immediately and I want to see how they work for me. I am really grateful for "enlightening" me and channeling me on a better route to success. Bravo! Bravo! My heart goes out to those who missed out yesterday. Take care! "' quotes[50]='Time Axis
"Ron, I am sure that you get several email messages like this each month so I urge you to consider this one carefully. I have been a subscriber to your monthly letter for a very long time and look forward each month to new ideas and suggestions. I find them invaluable. I have sent your information to many others who have joined as well. Best Regards"' quotes[51]='R.G. Pharmacy
"Dearest Ron, Thank you very much for the encouragement each month. Your books videos are gems to my business. We use them every month to keep our staff skills sharp and our customers coming back. "' quotes[52]='Ministry of Education
"Thank you for being so flexible and magnanimous in your dealings with us. We are happy that we will have an opportunity to work with you. We are now in the process of drawing up the program and look forward to your leadership and full participation.� "' quotes[53]='Ministry of Education
"Thank you, Ron, for the wonderful workshop you gave to teachers yesterday. It had some memorable gems for us all. I enjoyed it immensely. You are a dynamic and entertaining presenter to boot. I sat right in front by choice and shook your hand after the workshop.� I will now extend my hand to others to others and share with them what you have taught to me. "' quotes[54]='Prada
"Ron is an excellent trainer. I was captivated throughout the 2 days without any dull moment. He is able to relate different companies situations to put across the training principle effectively. I have definitely benefited from this seminar. I came to the course expecting to learn some skills in letter writing and ended up getting more out of it. We were taught valuable concepts that can be adapted to letter writing, telephone calls and face to face situations, and not only for complaints and compliments. Keep up the good work!"' quotes[55]='Emirates Bank
"Dear Ron, Just a short note to on behalf of all EBI staff, including me, to thank you for making the programme such as success with both our clients and staff members. I have received many genuine expressions of gratitude to EBI and to Mr. Ron for daring to put on such a programme. Clients and staff alike are all wondering when we are going to repeat the exercise. Guess we could go for an annual event although I suspect you will be back in the country soon working for other companies. "' quotes[56]='Institute of Microelectronics
"Hi Ron, I am one of the students who attended your training lesson of World Class Service at IME yesterday. I think that you are really good at keeping people’s attention throughout the seven hours course. How do you do that? Initially, before I went for your class, I thought to myself another sleeping day for me. But you changed my initial thoughts. I managed to keep attentive through the lesson without even feeling like going to sleep. Your lesson was really fun and interesting. Thank you for making my day a good one It was "UNBELIVEABLE". Thank you very much."' quotes[57]='Institute of Microelectronics
"Dear Ron, Today your session was very inspiring. Though what you taught appear to be common sense, I think you added new dimensions to common sense. I will remember this lecture session as one of the best I ever attended. I was telling my wife about today’s session and the way you conducted the lecture, the key learning points, etc. etc. Your talk adds energy to others and I see value in your lessons."' quotes[58]='Aurotech Systems
"Ron, Thank you very much for all the newsletters I received all these months. I find every newsletter very valuable since they are all very practical. All the contents are brief but very informative and it is an essential tool I can use. Thanks again and more power."' quotes[59]='KK Women’s and Children’s Hospital
"Hi Ron, You may be proud to know I�ve put your writing back course to immediate use. I had to reply to a complaint letter on the very day I completed the course. Not very pleasant but now I know how to do it, and do it right! The course has also got me thinking of many issues within the department and how we can overcome them in a more proactive manner. Thanks for all the help and look forward to working with you again!"' quotes[60]='Dialog
"Hi Ron, I attended your seminar held recently at the Colombo Hilton. Just wanted to let you know it was absolutely great. I had lots of good things to tell my mates at work too & encouraged them to attend your next session. I am the Customer Service Manager of Dialog, which is the GSM cellular operator here. I was very happy to have attended your program. Your program helped to stop & assess our customer service & to try to understand why we do things the way do & how important it is to keep changing in order to improve, to offer better services as always expected by our customers. I plan on implementing a service recovery campaign as you suggested which I am sure will help to keep customers. Hope to see you more often in Sri Lanka."' quotes[61]='People’s Association
"Dear Mr Kaufman, Thanks for the very interesting newsletter you so kindly e-mailed to me. Besides my pay packet, your newsletter is the very next thing I eagerly look forward to receiving at the beginning of each month! "' quotes[62]='Prudential Hong Kong
"Hi Ron, We would like to express our sincere thanks for your help in making the workshop a great success. Your presentation was so insightful that it generated a keen debate concerning the importance of upping our service. The members have benefited greatly from your presentation. Once again, thank you for facilitating so effectively in the workshop and for playing a key role in making ours a successful event."' quotes[63]='Swissair
"Dear Ron, Had just glance through your latest ’Up Your Service’ book. I believe it will help me ’Up’ my knowledge on Customer Service as I urgently in need to upgrade myself in order to perform my latest responsibility in Customer Relation Department. Would appreciate if you could send me your newsletter as regular as you possibly can come out with."' quotes[64]='Unitarian Church
"Hi Ron, I’ve always been an ardent fan of yours since I attended your Writing Back course many years ago. So I made sure I didn’t miss your TV show on Channel News Asia tonight. My Ministry has also invested in the whole series of your video programs. What I always like about your style is the enthusiasm that exuberates from you. I really liked your point that people here don’t realize how lucky they are. That statement was an eye-opener for me. It is so true. We take so many things for granted."' quotes[65]='University of Hawaii
"Dear Ron, I read your wonderful "UP Your Service!" articles. They were fantastic! And your book sold 16,000 in 10 weeks! That is simply amazing. God’s grace indeed. May your books become a best seller with million books record. May you write many more wonderful books. Wishing you the very best always! Take care. Keep Smiling . Be the best!"' quotes[66]='Sapura Group
"Dear Ron, I look forward to reading your mail every month. Sometimes when things take a toll on me or start going wrong, I re-read some of your monthly mails to soothe some of my nerves. Thank you."' quotes[67]='National Computer Board
"Dear Ron, I have been to one of your seminars held by my company early this year and I brought back to my work place and family many examples you shared. I got engaged last month and one of the thing my fiance asked was, �Where did you get all these new ideas about partner power and personal power?" Dear Ron, I have been to one of your seminars held by my company early this year and I brought back to my work place and family many examples you shared. I got engaged last month and one of the thing my fiance asked was, �Where did you get all these new ideas about partner power and personal power?"

I smiled and told him that I took your examples and tried them out on him! And guess what? It works! My friends think I am crazy...but I don’t think so. I think we have a great relationship because I keep all these positive things you taught me. Your examples are simple, but they sure made my life great. Thanks!"' quotes[68]='Hyatt Hotels
"Hi Ron, It is with great pleasure that I continuously look forward to your words of wisdom whenever I receive your email. As long as it may get, I find myself deeply engrossed with the content of your fine work. Just thought I drop you a note to thank you for sharing all your real life experiences with us and how it has helped me in my personal development in achieving what we set out to do. Your message has inspired me to reach out to new eights and I look forward to your constant supply of hot tips. "' quotes[69]='National Dental Association
"Dear Ron, I should thank you for agreeing to lecture for us and sharing your knowledge with us. The dentists, trade companies, university personnel all had a great time. You live your talk. Your unexpected gesture was unbelievable. You haven’t heard the last from me. All in all, it was a highly successful reunion. Thanks for contributing towards this success."' quotes[70]='Hewlett-Packard
"Hey Ron, Today I got some more value add from you. Reading your newsletter on the quick wins with "Suggestions" was refreshing, straight forward and as common sense as usual. Warm greetings from freezing Europe. "' quotes[71]='IBM
"Dear Ron Kaufman, With this message I wish to thank you for you newsletter. Everyone faces the problems highlighted by you and most out of frustration do nothing about it at all but make it a point to avoid these areas, places and people that cause unnecessary problems and unpleasantness. I hope your writings will help the people find the the ways and means to overcome problems in their future. Best regards "' quotes[72]='An Intrerested Husband
"Hi Ron, I got to know about you through my wife after she attended one of your sessions organised by the Ministry of Education. She has never been impressed with the many training courses that she had to attend as a teacher. But when she came back and shared with me about a guy who was such a superb speaker that she was really inspired. Naturally, I was quite curious, since she never had anything good to say about such sessions before. After 10 minutes, she showed me your participant’s guide and encouraged me to check out your website. I must say that I too am impressed. As a training consultant, I find that there’s a lot that I can learn from you too. Thanks for the inspiring articles you sent to me. Regards R.T., Singapore"' quotes[73]='Deloitte & Touche
"I have always wanted to e-mail you to tell you how much I enjoyed reading your monthly newsletters and how much I learnt from them. This month’s newsletter and what you wrote about doing something nice for someone, complimenting them etc spurred me to write back to you. I think you’re doing a really great job. I really enjoyed your course and I love reading your newsletters so keep them coming! "' quotes[74]='Claude Moller
"Hi Ron, Thanks for your newsletter. Now that you have thousands reading your letter, you’ll probably not know that I’m responding! BUT!; we love your stuff. You have personal power, that’s clear. Whenever I think what I want myself and my business to be like, I think of one man - Ron Kaufman. Keep it up, my friend. "' quotes[75]='THE 500 Sri Lanka
"Dear Mr.Kaufman, Thank you very much for making the "UNBELIEVABLE !" in service so believable. I know it will take objective thinking and creative focus to make it happen. You made me ’Think to Think’ and now I am thinking how to make our service truly �Unbelievable� for our Customers. Thank you!"' quotes[76]='Eureka Online
"Dear Sir, I am working as the Customer Support Manager for Eureka Online and got the opportunity to take part in your seminar. Let me first of all complement you with a word of thanks for your great presentation. I was impressed and really learned a lot. It was a good piece of work. I want to express my sincere comments thank you once again. The seminar was much more worth of what the price we paid."' quotes[77]='Singapore Police Force
"Hi Mr Ron, We are indeed privileged to have you participated in our Service Excellent Campaign seminar. Your insightful knowledge and clear concept about the good attributes in providing quality service are very inspiring to me and all my colleagues. In my closing address, I urged them to put your advice into practice and be the change agents in quality service. If they do even just 10 % of what you have taught in their daily contacts with the public, there would be a quantum leap when we meet again next year. Thank you for your kind gesture."' quotes[78]='OCBC Bank
"Dear Ron, I purchased your video titled "Unbelievable" and it was excellent. It inspired me and provoked my memory. I picked more good things for customer service which I have added to my daily working routine. Thank you for the piece of work."' quotes[79]='Lateral Training Associates
"Hi Ron, I’m a professional trainer and I was impressed with your professional quality. As a professional, I assess you in many ways, the most impressive being the ability to make a several lasting key points in just one hour and excellent materials that capture only key points and not long stories that nobody ever reads. It shows that you have a clear understanding of active and accelerated learning. Thanks for an invigorating presentation. "' quotes[80]='Springfield Data Systems
"Hello Ron, Thanks for your note and for subscribing me to your newsletter. I enjoyed your presentation immensely - you’ve got great energy and a talent for pinpointing the local sensibilities in a humorous way. I look forward to an opportunity to see you in action again.�"' quotes[81]='Malaysian Business Times
"Hey Ron, You probably dont remember me but I am a reporter you met at KL some time back when you did this presentation with other inspiring people like Mark Victor Hansen and Amanda Gore. I just wanted to drop a note to tell you how much I enjoy your newsletter, both the "business" side of it as well as the anecdotes you share about personal life. I like how you handled that testy fellow, and how you replied...me being the type to meet an attack head-on with a bazooka with nuclear replies, your response gave me pause to think. Hmm, maybe there is a better way. "' quotes[82]='Sandy Sanders
"Really enjoyed this month’s newsletter...and wanted you to know...you write like you speak and it’s clear to me that it truly represents your heart...it comes shining through."' quotes[83]='One World, Our World
"Ron, Good Job! I enjoy reading your notes, although I often have not a current situation to apply them. This issue’s note about the complaint was one I can use... to grow a relationship when teachers provide feedback that isn’t as appreciative of my efforts as I’d like. "' quotes[84]='Citicorp
"Ron, This is the best write-up that I have read in a long time. I have always had this habit of hitting back at the person who sends me a nasty mail and I am satisfied if I am twice as nasty. You are absolutely right in the sense that this satisfaction lasts only for a few minutes after which you feel lousy and the relationship with the other person gets worse. I do hope I can practice what I read today and if I do improve, it thanks to you!!! "' quotes[85]='Thayne Madrid
"Dear Ron: You’ve come a long way. I am impressed with your acumen and entrepreneurial skill. Congratulations. Your newsletters are a real delight. I also usually forward them to other people whom I feel will benefit from your valuable lessons. Not just in business, but in living as well. I try to always think of other people as personal customer with whom I have a relationship with that requires energy and "service’ if the relationship is to grow and get "better�. Ron, thanks again for being you and the wonderful newsletters. They DO help."' quotes[86]='Accelerated Training Team
"Dear Ron, thanks for your November message. I am teaching a class at the moment for the Gettysburg PA Campus of the local community college. Your story of your more reasoned response to your upset subscriber will fit excellently with the topic for tonight’s adventure in learning. We have a very interactive group including the management team that runs the commercial side of the Gettysburg National Park. Whenever I lead sessions for which there is a prepared leader�s outline I add those things that will make the sessions more meaningful and directly applicable to the participants. Thanks for the good information."' quotes[87]='KK Women’s and Children’s Hospital
"Dear Ron, This is one email where I will not just glance at it and let it pass off. I will go through every line and digest it as it motivates me every time. It puts back the energy that leaks out off my dynamo. I was quite upset over an incident this morning and after going through your email I feel much better. Have a nice day."' quotes[88]='De Zoysa Organization
"Dear Mr. Kaufman, I am a keen reader of your newsletter, though not an active replier. However, I really did appreciate your article on " Say a Genuine "Thank You", Even If You Do Not Win". As you say, there are times when � after a LOT of hard work � you still do not get the contract. Thank you for providing an action I can take to still keep in touch with someone, who thinks they don’t want my service and still maintain hope of some day winning back the contract or even getting something better! Thank you! "' quotes[89]='Proctor & Gamble
"Dear Sir, I received your newsletter from my wife and found it to be rather enlightening! Being someone who believes strongly in customer satisfaction and quality service, I would like to subscribe to your Newsletter, which happens to be unbelievably free! I look forward to receiving your other ’quality’ issues. Thank you. "' quotes[90]='University of Western Australia
"Dear Ron, Thank you so much for your quick response to my mail, and thank you for your great idea. I am excited to know that someone really cares! I have had a lot of experience, as a student, where people say they want to help but never make the effort. I am a human resource major and I am interested in training and team building. I have done some training on a small scale in the past. Your websight is perfect for someone like me! Thanks again!"' quotes[91]='S.T., Malaysia
"Dear Mr. Kaufman, You must have received just as many "thank-you"s as the number of your subscribers, so let me have the privilege to be added on that list, too. Ever since subscribing into your inspirational newsletter in September, I’ve never failed to find something practical and helpful for myself as well as for sharing with someone. May you be blessed with greater wisdom as you continue to share your lessons in life with us. Thank you once again. Your appreciative subscriber�"' quotes[92]='Lippo Bank
"Hi Ron, Your newsletter keeps inspiring and providing insights (or, outsights ?) on so many issues of human relations, both on business side as well as on our normal daily life ! I am always excited to open your newsletter, and appreciative of what you have been doing, achieving and striving for. Keep up the good works!"' quotes[93]='Serendib Leisure Management Ltd.,
"Dear Ron, I participated in your seminar at the Colombo Hilton. I am the CEO of one of the give leading resort hotel management companies in Sri Lanka. I was quite impressed with your style, mode and method of presentation, some of which I must admit I have already utilised in my work. I nominated 10 of my colleagues to participate in your programme. Since then we have had a few serious discussions on some of the ideas and how we can implement them in our management. We have modified your �Good Job Card� and we have started using it in a somewhat different manner in our hotels. Two cards are given to all our guests on arrival and we request them to give this card to any staff member who has given them some surprising or unbelievable service during their stay with us. At the end of the month we hope to collect the cards from the staff members who have received them and those who have collected the maximum will be rewarded. Thank you for the excellent ideas. I hope to see you again soon. Best regards."' quotes[94]='ExxonMobil
"Ron, Greatly enjoyed the day spent in Singapore a couple of weeks ago. As a sales and supply organization, I think the entire AsiaPac team got a great deal out of your insights on customer relationships and providing superior service. Winston Churchill once wrote: "It is no use saying, ’We are doing our best.’ You have got to succeed in doing what is necessary." I think this captures the essence of many of your key messages. We certainly appreciated the time and workshop with you."' quotes[95]='Time Axxis
"Ron, I am sure you get several email messages like this each month, but please consider this one carefully. I have been a subscriber to your monthly letter for a very long time and look forward each month to new ideas and suggestions I find them invaluable. I have sent your information to many others who have joined as well. Best Regards."' quotes[96]='A.S. Petroleum
"Dear Mr Kaufman, Thank you for your seminar & workshop here in Oman with the Ideas Management Consultant. I have to admit that this workshop was one of the best I have ever attended. The echoes of it does not leave us. When we must take a decision or start thinking, I can hear your voice guiding me. Now I am implementing the Secret of Superior Services automatically. This letter is just to thank you. Best regards."' quotes[97]='Oman Computer Services
"Dear Ron, This is one of the participants in your Secrets to Superior Service workshop in Muscat, Oman. First, I need to thank you for opening my eyes to look at Superior Service. This actually was one of the best seminars I have attended, and believe me, I have attended quite a number of such forums. Your communication, interaction skills, making things look simple, citing the right kind of examples and many more qualities are exemplary. I also wish to thank you for keeping your promise of sending the Monthly Newsletter and it makes a very good reading. I have passed this to my colleagues. Thanks and regards."' quotes[98]='Young Entrepreneurs Organization
"Dear Ron, Thank you once again for your ebullient presence. You never fail to bring so much energy and joy with your presentations. I truly had a wonderful time listening to you and am glad YEO had the chance to send more of their people to your talk."' quotes[99]='Tokyo Restaurant
"I recently attended your seminar here in Makati, Philippines. I was so inspired by your talk, it gave me a clearer picture on how to improve our service in our establishment. Thank for the inspiration!"' quotes[100]='Campus Concepts
"Thanks for the newsletter. I don’t know how I received your first letter but look forward to reading your stories, ideas and insights each month. I have passed it on to my co-workers and friends. You have an amazing zeal for life and a great outlook on business and interpersonal practices. Keep smiling. "' quotes[101]='Aviva Insurance
"Dear Ron, You are exceptional! I have been reading your articles and at the same time using them as a management tool to share with my staff, colleagues and business associates. Yes, your master pieces are truly inspirational. New stuff and new things we learn and discover everytime. Keep them coming and that will only rocket our momentum upwards."' quotes[102]='Universal Motors Corporation
"Thank you very much Ron for sharing your advice, ideas, concepts and views of both your personal and customer service matters. Surely living in this world and working in the customer service environment is more brighter whenever you are around. I personally salute you for your wonderful being and efforts for sharing your part towards improvement and development of mankind. Best regards and more power."' quotes[103]='Dynacom Engineering
"I’ve been receiving e-mails from you for over a year and I have found them to be enlightening and helpful in my dealings with people, not just for earning more but for appreciating people more. Thanks for so many good stories and suggestions. Hope I will be a better person through your sharing."' quotes[104]='Comcast University
"Dear Ron, I never really had the chance to thank you. It was a life time chance to attend that amazing seminar you conducted for us. It is unbelievable how much an individual can learn from one day focused and interesting training like the one you are brilliantly conducting. It definitely made a big difference not only with the way I deal with my customers but the way I deal with myself. I would to thank you for being an interesting as you are as a trainer, facilitator and life-enhancing lecturer. I surely will spread the word about you and everything I have learned from you. Good day and enjoy life."' quotes[105]='Nikon
"Your materials are certainly inspiring and each time I go through them, it just lifts me up to perform. Each time I read your materials, especially the book "Up Your Service!", it really inspires me to drive on and to push through with providing quality services. Congratulations for having written such an interesting book in such witty style."' quotes[106]='Motorola
"Ron, Enjoyed this month’s letter. "Practice generosity. Exercise compassion." One of my goals each day is to "give a smile" to some one each day. There is indeed a great deal of personal satisfaction in helping to turn the "negative" that some one is feeling, into a "positive". My mom and dad passed that on down to me. Not by preaching. Simply by doing. That which is taught by example is better learned than that which is simply preached. One addition to your philosophy of generosity and compassion: I always pass on a "thank you" to those who serve me well. Especially the younger ones. I want them to know their attitude is appreciated. "' quotes[107]='Pure Adventure Ltd
"Hi Ron, I have been meaning to write to you and your organisation for ages - simply to say "thanks." Thanks for the great monthly newsletter which we avidly circulate around the office. Our operation is based in Queenstown, New Zealand. Ron, love your stuff - Lord knows how you manage to keep writing so informatively month to month. Cheers, and all the best."' quotes[108]='A.G., United Kingdom
"Dear Ron, Just wanted to tell you that your newsletter touches something in me every time I read it -- and I’m not "in business." I couldn’t agree with you more about the power each of us has to make a difference in the lives of people we interact with in all circumstances. I know it takes real commitment and imagination to create something that people will find worth reading. Thanks. "' quotes[109]='Intel
"I have been your e-mail list for the last three years and have been enjoying the insights and learnings you’ve shared with us. Indeed, the secret of excellent service is an honest to goodness belief in the innate goodness of man - and that whatever you sow you surely will reap a thousand fold. "' quotes[110]='McGraw Hill
"Dear Ron, Received your "Unbelievable" video in time for Personal Effectiveness Day. They loved it and you! I used it as an introduction to a motivation module - before morning tea. I planned showing the first 15 minutes in which you explain product, delivery and mindset - they were so enthusiastic about it, I said if they wanted to miss their tea break and bring their coffees into the training room, they could watch the rest. And guess what? The whole group did just that. They laughed, cheered and really enjoyed. So thank you so much, the video really helped make the workshop interesting for the participants. Cheers. "' quotes[111]='Petroleum Development Oman
"Ron, I would like to take the opportunity to thank you once again for the remarkable performance and presentation done in PDO. Our team is applying the lessons now and our customers notice the difference. Thank you"' quotes[112]='Standard & Poors
"Hi Ron, I have never had the pleasure of attending your lectures before and it was just by accident that I happened to visit your website and decided to subscribe to your newsletter. I must thank you for it and I have enjoyed learning through it. I totally agree with you on your stand about we are all an agent of change. We as individuals all can make a change and I try to demonstrate it in any opportunities available. Keep up the good work. "' quotes[113]='Volvo
"Dear Ron, We have just purchased 30 of your books for distribution to our frontline employees for their reading. And to reinforce our commitment to improve our overall customer service to all our staff and Volvo customers, we would like to invite you to conduct a seminar for our employees. I am sure they will all benefit from the lessons you can share. We look forward to meeting you!"' quotes[114]='RHB Bank
"Hello Ron, I recently came across your book Up Your Service in the bookstore! I didn’t have time to browse through the book but saw the referral to your website and later ’looked you up’ there. Then, I was hooked! I must congratulate you on the information and insight that you freely shared in it. I thoroughly enjoyed all the articles. So why am I writing? Just to let you know that I later went back to the bookstore and bought your book and am enjoying it. I like the real life situations that you shared and the light hearted manner you write on often heavy matters (or so Service is sometimes projected). So keep up the good work. Am looking forward to finishing your book and receiving your e-mails."' quotes[115]='Cathay Pacific
"Dear Ron, I write to tell how much I benefited from your talk today at the National Achievers Congress. Your ideas and presentation were really fascinating, informative and enlightening. It helps me to identify the areas that I should improve to build a solid customer base that are truly satisfied with our service. I would like to thank you very much again for opening my eyes with your profound ideas. I have started reading your book "Up Your Service!" and I am very sure it going to help me to achieve a quantum leap in our business this year. Thanks and kind regards."' quotes[116]='Jurong Junior College
"Dear Ron, I am soooo surprised that you could send us the newsletter(s) you promised us THIS MORNING! I EXPECTED you to send them to me and I DESIRED for you to do so, but it is SURPRISING that you did send them to me coz I didn’t think you’d do it (there was a teeny weeny doubt as there were so many of us). However, it is UNBELIEVABLE that you sent them so fast! Thank you. "' quotes[117]='Imaje Asia Ltd�
"Ron, Your �UP Your Service!� book is excellent and full of ideas. The key to success is of course execution, execution, execution. It was a real experience to read a powerful book full of practical ideas. Thank you & regards "' quotes[118]='Sugar Beach Resort
"Dear Mr. Kaufman, Having just experienced one of your short courses, I thought I’d quickly write you a short note to say thank you. It was an invigorating workshop which I will remember for a long time. Once again thank you so much. "' quotes[119]='Nuqul Group
"Dear Ron, Thank you for the articles posted on your website. They have been of tremendous benefit to me and I know that they will further enrich my knowledge. Thank you again. You have given many moments of magic."' quotes[120]='Community Chest
"Dear Ron, I had recently attended your presentation at the National Achievers Congress. I enjoyed your presentation very much. Informative and fun. I admired the way you motivated and encouraged audience’s participation during your presentation. I have been reading your book ’Up Your Service!’ and I enjoy it. I love the quotes you have for each section and the photographs are great. A very refreshing idea for a book. It is very easy to read. In fact, it encourages me to keep reading it. Thank you for sharing with us your experiences. I agree with you totally to ’Up’ our service. I am a fund-raiser. Even in this line, we have to ’Up’ our service to retain our supporters. Look forward to learn from your experiences via your newsletter and your web site."' quotes[121]='Festo
"Dear Ron, Thank you for being so generous; especially for sharing your knowledge and wisdom with us. I must say, your article "You just keep on, keep on giving" truly expressed how I feel. Please keep on sending your newsletter to me. We (my colleagues and I) just love it. Looking forward to your next "publication". Once again THANK YOU! You are what we need in this world. Warmest regards."' quotes[122]='Albawardi Enterprises
"Ron, I enjoyed very much our meeting, your seminar, the success of your event, and the ability to contribute to the development of our nation and the success of our partners. The books worked in our favor as we demonstrated an unbelievable service to our customers, and I promise you taught me much more in the 24 hours you have been here. I hope to have you again in the very near future. "' quotes[123]='Trinity Group
"Ron, The live internet presentation was great for a presentation of your nature. Your message is poignant and very appropriate for anyone in business at present. It is particularly relevant for my Executive Search and Recruitment firm in Sydney. "' quotes[124]='Philippine Airlines
"Congratulations on your newest books! I am a training and development specialist for Philippine Airlines. Right now, I am finishing a workshop design on Service Leadership. I have gotten many ideas and insights from reading your newsletters and I really look forward to receiving it every month. They are not only enlightening but inspiring as well. Thank you very much and remain an inspiration to many of us. "' quotes[125]='Harper Collins
"Dear Ron, I truly marvel at your fantastic energy level! Your talk at World Trade Center was the best being offered at the 3-day conference. That alone makes me feel my money was well-spent. Thanks for the motivation and the ideas we can put to use. Frankly the ideas you mentioned are mostly common sense. But the fact is most of us lack the drive to apply them in our daily lives. Thanks again for the high-energy encouragement. "' quotes[126]='Data Center Design Corporation
"Hi Ron, Your seminar last month was the second I have attended with you. You make learning customer service fun and enjoyable. We have in our company your Partnership Power, Service Encounters of the Third Kind, Secrets of Superior Service, and Unbelievable training videos as part of our company library. I have watched each one three times. The tips are quite practical and useful. "' quotes[127]='Planet Fitness
"Hi Ron, I would like to take this opportunity to say my heartfelt thanks to you for your very powerful presentation at Planet Fitness yesterday. Being a Front Desk Manager I have learned a lot of new ideas and you certainly have brought all of us at Planet Fitness to a whole new dimension. It’s like hitching a ride in the Space Shuttle and exploring the Universe and at the same time take a good look at the Earth from the other angle. I have also taken sometime to roam your web pages and my, I am really impressed! I would also like to thank you for the opportunity to be on your mailing list. I have been to a lot of seminars, conventions and motivational presentations but nothing compares to yours. My Front Desk staff were highly charged and motivated at the end of your sessions. I thank you for that. On behalf of everyone at Planet Fitness once again my heartfelt thanks to you and we certainly are looking forward for another session with you. God Bless and take care! Thank you.�"' quotes[128]='Emirates Airlines
"Hi Ron, Just been added to your subscription list. Would like you to know that your perspective is quite refreshing. I am in customer service for the cargo division of Emirates Airlines. I am very eager to contribute whatever I can to make my company a service excellent organization. I find that your ideas really help."' quotes[129]='Apple Computer
"Ron, I just wanted to thank you for the advice in your November mailing. Too often I have left ’unsuccessful’ business meetings feeling rejected when all that has happened is that the prospective business partner does not require my services. Your advice to send a ’thank you for the opportunity’ note means that, not only could I receive recommendations or referrals, but that I now leave all meetings feeling that I have accomplished something - even if it is ’only’ that I have left a good impression. Such a simple idea yet so powerful. Thank-you once again. A happy Christmas to you and your family."' quotes[130]='ABN Amro
"Hi There! I enjoyed your video very much. My children love to watch it. My five year old daughter will remember the tape every now and then and she says, "Mummy, can we see that tape with the funny man". I don’t know how much they understand from it, but you can see the giggles and laughter on their face when they watch it. "' quotes[131]='Dr. B.J.F.
"Ron, Thank you for the reference guides and for your reply. I have been a "one-woman-show" and really loving it too! But it�s not always easy to find help, and your generosity in sharing good ideas really made a difference. Just wanted to pay high respect for your work, creativity, and inspiration. You are a �menche� in the truest sense. Very best regards"' quotes[132]='Howard Marketing Services
"Ron, This is an apt description of you. "Those who bring sunshine into the lives of others, cannot keep it from themselves." Sir James M. Barrie {1860-1937 British Playwright}"' quotes[133]='Oman International Bank
"Ron, I am an ex-Citibanker now from Oman International Bank. I had a chat with you after the recent seminar. I must tell you are doing a terrific job. You are inspiring. I want to thank you for all your help and mails that you have been sending. It is great to be on your mailing list. I am privileged. Once again, Thanks A Ton. You are doing Superb Job. "' quotes[134]='Pizza Hut
"Dear Ron, Just a note to say your newsletter was uplifting. I work in the service industry here in Scotland and I wish we had your outlook and attitude to customer service here. I for one will be doing my bit to spread the word, and also to endeavour to treat my customers with the respect and high standards of care they deserve. I use your books as a main point of reference for the customer and staff side of operations. May I take this opportunity to wish you every success, and may I also say how much I enjoy your monthly newsletter. "' quotes[135]='America Online
"Ron, I really enjoy your articles. They are inspiring and very informative. I have received some great tips from these articles. I’m a new manager over a Customer Service Center with about customer service representatives that needs to be coached in providing excellent and quality customer service to both internal and external customers. Your articles give me ideas and motivate me to keep striving for excellence. Thank you again for all of the great information."' quotes[136]='DHL
"Hi Ron, I am working for DHL as Services Quality executive. Let me tell you that your monthly mails are an absolute delight. We read your ideas and discuss them every month. Keep them coming, please!"' quotes[137]='Cap Gemini
"Dear Ron, I attended your program which was given at our Kick Off Meeting. It was really very nice. I just want to convey my hearty congratulations! It was really a GOOD JOB!! You gave me very useful information in a great and engaging way."' quotes[138]='National Institute of Education
"Hi, Mr. Kaufman, I was at the new teachers’ induction program this morning and I felt compelled to compliment your presentation and acknowledge your work. I am greatly inspired as there were plenty of timely reminders and useful insights throughout the talk. You are a God-send after two challenging weeks in the school. Sometimes we do need some extra fuel to keep the passion burning. Thank you for providing me with some of that this morning. "' quotes[139]='Timex
"Dear Ron, This is to thank you for the best learning material I’ve had for the last year. I enjoyed reading and learning from all of your �UP Your Service!� series. Thank you for your generosity in sharing such insights. I wish for you and your family more blessings. "' quotes[140]='Lucent
"Ron, Thank you for the great training event. We will recommend you to other organizations within Lucent. You showed us how improving our service can make a real difference to our customers, and when we work with our colleagues. I will take that message forward in all my work inside Lucent. Thanks again."' quotes[141]='Business Objects
"Ron, There has been a flurry of requests from our distributors since the kick-off, which indicates to me that the event with you was a great success. We have had a great deal of feedback from the 100 participants. Many said that the part of the 3 day conference that they enjoyed the most was Ron Kaufman’s session. It was succinct yet powerful - and a lot of fun! Your session was at the beginning of the event, and really set the scene for our event. Thank you once again! It was everything I had hoped for. I will certainly recommend you."' quotes[142]='AXA
"Hi Ron, Thanks once again for your assistance on this event. Your presentation was greatly appreciated by those in attendance. You have given us a perfect opportunity to actually launch the �You and Us� project in a smooth and simple manner. Well done. "' quotes[143]='Mashreq Bank
"Hi Mr. Kaufman, I have the great pleasure to e-mail the best lecturer I have ever seen in my whole life. Despite that it was more than three years in Dubai, but honestly I still remember you as the best facilitator in the field of customer service I’ve ever seen in my life. Best of luck and keep it up. "' quotes[144]='Singapore Computer Systems
"Hi Ron, I read your article "Craft Your Service Vision" in the company newsletter. I really liked it. You inspired all of us to craft service visions for our departments. Good Work! Keep it up! "' quotes[145]='Reed Exhibition Companies
"I am sure there will many who will learn from your life experiences. It was nice to know that you have written another book. Well done and I am certainly going to get a copy. I was told that the best encouragement one can give to someone who works hard is to enjoy his work and pass it on to others. Thank you and please keep the articles coming as I always enjoy learning! "' quotes[146]='Motorola
"Ron, I must tell you how much I appreciate your monthly newsletters! In fact just last week I went into your website to see if by chance I missed the February issue. You brightened my Monday morning! Too often we don’t tell people the good things that they do, focusing only on the negative. I truly appreciate your thought provoking articles and your positive, upbeat attitude. Thank you for being a beacon of love and thoughtfulness. I look forward to your new book. "' quotes[147]='G.B.H., Philippines
"Dearest Ron, Hi! I just want you to know that I am very inspired by your articles particularly those which focus on service and building powerful cultures within a company. I am a businessman and along with my partners, we are engaged in providing marketing management service to our two existing principals. We also have a car maintenance home-service business. Your articles are very helpful in providing us with prudent insights to cultivate a highly productive and respectable firm. "' quotes[148]='Home Buyer Inc.
"I just finished reading your February newsletter. I don’t normally respond or comment to communications of this type, but in this instance felt I must. Your thoughts under ’Culture Power’ simply bottoms line it. Period. You have articulated in a beautiful way what life is all about. After reading your words I feel exhilarated. Your passion for life is translated in your work, and that is a gift given to you which you, most obviously, are sharing with others. As a guy from the south side of Chicago, I’m not easily prompted to sharing thoughts like this. Thanks for giving the readers of your newsletter a most personal perspective. I only wish more could read it. "' quotes[149]='PWD Corporation
"Hello Mr Kaufman, What you taught is working in our branch. Our staff just enjoyed a lunch treat from the Bosses. The response from some staff is unbelievable! Thank you for sharing the good idea. Everyone here really appreciates it. "' quotes[150]='Sander Valley High School
"Dear Ron, Since finding a way to receive your newsletter, I have been blessed time and time again with great ideas and wonderful, doable plans. I teach a course at my high school called, "Pathfinders: Action and Ambition Management for Teens." Each Thursday I invite someone from the community to come and visit with the students. I have had gardeners, chefs, teachers, singers, business owners and more come and talk to the group. I am honored to say that last week you came! Well, you were there via a video I showed of one of your LIVE presentations. I showed the students about 30 minutes of you on stage. They LOVED it...they were asking for more! I would like to thank you for everything you do. It does make a difference in my classroom. "' quotes[151]='World Bank
"Ron, Many thanks for putting me in the loop with your newsletter. I really enjoy reading the stories you put together. Especially the family stories, the simple things that we often take for granted and don’t see or recognize that a few seconds of kindness can inspire someone�s life. Even in the daily rush-rush of work, targets, competition, etc. we can retain the simple human touch that connects us to each other. "' quotes[152]='Al Corniche Hospital
"Dear Ron Kaufman, I am from Al Corniche Hospital in Abu Dhabi. I attended your course for The Secrets for Superior Service with 5 of my colleagues from our organisation. It was beneficial, enriching and we enjoyed your presentation a great deal. The entire hospital team would like to take the opportunity to Thank You for your kindness and time, not to mention the immense pleasure we had at the event. Personally I was surprised by the way you took us all though the course with interesting ideas, stories and exercises all day long. Really, it was a one of a kind experience. "' quotes[153]='Welcare Hospital
"Dear Ron, I was most impressed by the quality of content and delivery of your seminar on "Superior Service" which I recently attended. I was so impressed that I purchased a number of your materials which I am in the process of presenting as a training program to my hospital management team and marketing department. Please let me know when you are next in the UAE so that I can arrange for more members of my management team and marketing department to attend. I am now in receipt of your informative newsletters. "' quotes[154]='OUB Bank
"Dear Mr Kaufman, I saw in the newspaper that you achieved the ranking of �UP Your Service!" as the nation’s #1 non-fiction bestseller. Wish to take the opportunity to convey my heartiest congratulations and best wishes to you on your achievement. I have no doubt that your readers will benefit immensely from your expertise on Excellence in Service."' quotes[155]='GATX Terminals
"Dear Ron, Thank you for the wonderful 2-day �Writing Back!� seminar. I have learned much and hope to put all the ideas into practice. I also noticed that �Up Your Service!� is now the #1 Best Seller. Congratulations! I am half way through the book and found it easy to read and very informative. I will be passing on the book to my boss after I have completed it. I believe there are things that we can use for our organisation. All the best to your and your family. "' quotes[156]='Corporate Consultant, KLM Alitalia
"Hi Mr. Kaufman, I was one of the attendees for your "superior service" seminar in Abu Dhabi. I can tell that it was indeed "WOW". I am sure you must have got lot of these mails from your participants before but this just a small token of telling you how much difference you have made in the life of this aspiring and energetic young man. You have given me the direction and focus that was much needed. I always thought my little progress in my corporate career was in the right direction, but now I see the difference. Thank you for doing that. Shukran (in Arabic means Thank You.) Best regards and wish you all the best with your future programs."' quotes[157]='SITEL Singapore
"Hi Ron, I read your book and it has helped me in the soft skills training we deliver to our CSP’s (Call Centre Professionals) at the Call Centre. A definitive guide for those who want to excel in Customer Service. I find that the book interesting and informative. Every time my friends or colleagues ask if there is any good or interesting book to read, I will recommend to them your book. "' quotes[158]='Motorola
"I carry with me each day lessons and behaviors I have learned from Ron Kaufman. He greatly helped us at Motorola with our Service Culture. What is really exciting is that we now have a common language and framework about the subject of service and how we can improve it together."' quotes[159]='Avnet Asia
"We just conducted our 2 day team workshop with Ron Kaufman and I want you to know that it was outstanding. The man is truly gifted and I would rate the session as one of the most valuable and relevant I’ve ever attended. Thanks for recommending Ron to Avnet Asia. "' quotes[160]='TIBS
"Hi Mr Ron, Of all the courses, seminars etc that I have attended so far, you are the best! I was expecting to doze off during the talk as I was working from the night before since 2200hrs. That means I did not sleep for 20 hours and yet you managed to keep me awake, concentrating and most important of all learning. Thanks for the great learning experience. "' quotes[161]='Naranda
"Hi Ron, I bought your book UP Your Service! Read a couple of chapters and found them refreshing. Great book! I would like to know if you are a Buddhist as I seem to sense a certain touch of Dharma in your techniques of improving services. I am both surprised and delighted to find such a beautiful marriage between values like compassion and customer service. In any case, Buddhist or not, I still find your book extremely inspiring and close to my thoughts. Thanks for writing such a wonderful book. Cheers! "' quotes[162]='Sony
"Hi Ron, It was a great pleasure working with you. The session yesterday was fantastic! Everyone enjoyed it thoroughly. Many had commented that the message was conveyed in a very lively and easy-to-comprehend manner which makes the session very effective. Your energy and commitment to service is definitely contagious. It has gotten into everyone at the session yesterday. Our CEO was very pleased with the session too and is asking to have you do a refresher session in a year’s time. It’s our job now to keep the fire burning and sustain the passion ignited by your enthusiasm yesterday. Thank you very much for everything. We certainly look forward to working with you again. Cheers! "' quotes[163]='Fast Rent a Car
"Hi Ron! A very Good Day to you! I’m one of your fans and have been subscribing to your newsletter regularly. It’s been a great help, especially since I handle customer service for a car rental company and also create a newsletter for the company. Just wanted to convey my appreciation for all you do to make my day with your daily dose of that much needed PEP! Thanks & Kind Regard always! "' quotes[164]='PWD Consultants Pte Ltd
"Dear Ron, I have a confession to make. This morning I had to drag myself to attend your seminar "Up Your Service". I had attended countless seminars. They were dry. I thought yours would be similarly disappointing. But I was wrong. Utterly wrong! My goodness, you are good! I like the way you got those audience sitting behind to move forward to the front row of seats. Very original! The most creative and effective way a trainer can use to overcome this peculiar behaviour of Singaporeans. You have been in Singapore for many years. This behaviour of choosing to sit at the back row has always been a challenge to many speakers. No one has been so successful as you were today. Keep up the good work! It was a very effective way to kickstart the seminar. I really enjoyed myself. Most importantly, I have learnt valuable lessons in customer service. It is a valuable lesson that I will do my best to apply in my job as a Quantity Surveyor. Have a nice day! "' quotes[165]='ITE Alumni Office
"Dear Ron, I attended the National Achievers Congress and truly enjoyed myself listening & learning from one of the absolute best educators and speakers around - YOU. I have been reading about you, reading your works & writing, but did not realise the POWER that you have in you, to inspire, to motivate and to teach people around you. I’m one of those who procrastinate about sending off e-mails to someone I don’t really know, but after reading this month’s newsletter and my still intact memory of your presentation, I figure I don’t have a reason to delay sending this off anymore. Your book is SUPER. Just like you. Thank you, Ron for being such a fantastic educator. I would like to be your ambassador. So I have recommended to my Management Committee to purchase your book for all our members. I am hoping they will agree, so we can spread your brand of contagion around. I figure yours is the great kind of contagion to pass around. Thank you again & have a great time with all that you’re doing."' quotes[166]='OCBC Bank
"Hi Ron, I attended the Achievers Congress which ended two days ago and want to congratulate you for starting the conference with such energy. I was a little late on the first morning due to the rain, but I connected with your speech immediately when I sat down. Congratulations too for your new book. With years of experience teaching and writing, it will remain a bestseller for months to come. Though I haven’t read your book from cover to cover, I must say that I am already enjoying all your different ideas and expressions featured in it. Lastly, I just want you to know that just as you are proud to be part of Singapore, I am proud that you are part of us! Take care and keep up the great work you are already doing. God Bless."' quotes[167]='Colonial Insurance
"I am a big fan for yours! I am the Manager of Customer Services for Colonial in Fiji and am very much a service oriented person. I look forward to receiving your newsletters and you are such an inspiration to the provision of superior services. My staff enjoy watching your video tapes and we can’t wait for your visit this year! "' quotes[168]='Robert Kirby Associates
"Ron, Your latest book is a cracker. Well done - a real right brained book. You are destined for great things and "UP Your Service!" will become recommended reading worldwide for any organization serious about improving service. Your newsletters are inspirational, too. Well done and look forward to meeting you in Hong Kong. "' quotes[169]='ITEX Trader
"Ron, congratulations on your success, which I think still has long way to go. You will end up on the best seller list in the United States one day soon. It is not surprising to me. You are a new, creative thinker from outside the box. The title of this book is great, and that probably helps as well. Hope you and your family are doing well! "' quotes[170]='Singapore Airlines
"Hi Ron, I have been enjoying your little snippets on service and disservice. Now that I am put in charge of 200 workers, I would like to share some of these stories with my supervisors. I am sure that after reading the stories, my supervisors will be able to raise their service awareness. Please keep the good ideas coming. Thank you."' quotes[171]='Federal Reserve System
"Dear Ron, I would like to receive your permission to email your newsletters to my colleagues here at the Federal Reserve. I am Chair of a group of 25 managers across the Federal Reserve System who can really use your advice to make our interaction with our staff and customers more positive and rewarding. Personally, I get a lot out of your newsletters and look forward to receiving them. I am sure my colleagues will as well and will benefit from your insight. Thanks."' quotes[172]='General Manager, Le Touessrok Hotel
"Thanks for your e-mail today and once again thanks for the great moments in time and experience you made for all of us. Taking the risk of even flattering you too much, you might be pleased to learn that we are starting to implement a Ron Kaufman’s corner at the entrance of our staff restaurant, featuring every week new topics out of your book to UP Your Service!, as well as posters of you. My secretary wanted to call it "Ronny’s Fan Club", but honestly speaking I thought this would be too early - good things have to develop over a period of time and you and your lovely family have to come to visit us again first! Please do come back soon. "' quotes[173]='National Council of Social Service
"Hi Ron, I was a delegate at the National Achievers’ Congress today. Just wanted to drop you a note to say that you did a FANTABULOUS presentation! It will now be great to return to my work with better ideas for service delivery and ensure that my colleagues will learn what I have learnt. Once again, thank you for opening and refreshing my eyes, ears and mind! Best regards."' var whichquote=Math.floor(Math.random()*(quotes.length)) document.write(quotes[whichquote])